COVID-19 (Coronavirus)

Due to the impact of Covid-19 (Coronavirus), the Pembrokeshire Coast National Park Authority has closed its headquarters, visitor attractions (Carew Castle, Castell Henllys and Oriel y Parc), its car parks and sections of the Pembrokeshire Coast Path until further notice. All meetings and events are cancelled until further notice. If you have any queries please call 01646 624800 or email

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Home » About Us » National Park Authority » Our Standards

Our Standards

The Authority is committed to providing a high quality service to all our customers. We would like to know what you think about us and/or the service we provide; after all, we’re working for you. 

If you feel that a particular service you received was of a high standard, or if you feel that a member of staff did something really well, we would like to know about it.

Likewise, we really need to know if we haven't got something right. Our staff are hardworking and committed to providing a good service, but there may be a time when you feel that we have failed to meet your expectations, or that we have acted in an inappropriate manner.

If you feel you have been wronged in any way, then please let us know - we can't improve if you don't tell us!
So, please if you have any complaints or praises please contact us with details.

Click the link to download our Service Standards Document.

Pembrokeshire Coast National Park Authority,
Llanion Park,
Pembroke Dock,
Wales, UK
SA72 6DY


Phone: 01646 624800
Fax: 01646 689076.